Samba

SAMBA+ Support Budgets


SerNet offers worldwide support for SAMBA+ and Samba. With the new support budgets – available at the SAMBA+ shop – customers can now access the know-how of our experienced SAMBA+ team even more easily and quickly. Main advantage: The contract is in effect immediately, just send us your requests!           

Besides support for our product SAMBA+ we work on your requests regarding

  • overall CIFS/SMB (Samba, Microsoft Windows),
  • AFP/Netatalk,
  • Linux (Debian, Ubuntu, RHEL, Fedora, SLES, Leap),
  • Unix (AIX, Solaris, HP-UX),
  • Directory Services (Active Directory, LDAP),
  • Printing (CUPS),
  • Infrastructure (DNS, DHCP, SSL). 

And here is another advantage: Within the SAMBA+ support budget, the billing rate is identical for all types of services.    

Buy budgets and put us to work

SAMBA+ support budgets can be purchased at the SAMBA+ shop and contain 10 hours of services. The smallest time unit for a support request is a quarter of an hour. You can buy up to four budgets in one shopping cart, resulting in one 40 hours project. Support budgets are valid for 24 month.

All work is performed remotely and is communicated via mail or phone. Support requests can be placed via mail at any time. Active support hours at SerNet are Monday to Friday on German working days from 8 a.m. to 6 p.m. German time (UTC+1).


For all further details such as the general terms and conditions and e.g. requesting support, monthly statements etc. please visit the SAMBA+ Shop.

Service Level Agreements

In addition to the support budgets, it is still possible to negotiate individual contracts with service level agreements. Please contact our sales department at sales@remove-this.sernet.com.

SAMBA+ Shop

SAMBA+ subscriptions are available for one, two and three years at the SAMBA+ shop.

Visit shop.samba.plus

SerNet support

At SerNet you get the best Samba support out there. We offer support, consulting, training and coding around Samba. Worldwide. 24/7.

Ask us!

Latest News

2018-06-19

Collaboration improves the SMB protocol

How ownCloud and SerNet worked together to improve the SMB protocol, is described in a new blog post from ownCloud. Read about it in the article "Windows Network Drive integration benefits from Samba contributions".

Please visit our news section for more information

2018-06-11

SerNet now offers SAMBA+ LTS and SAMBA+ support budgets

In light of last week's sambaXP, SerNet announced two novelties to its Samba portfolio: SAMBA+ LTS and SAMBA+ support budgets. While SAMBA+ LTS prolongs security updates for SAMBA+ packages, support budgets grant easy access to professional Samba services.

Please visit our news section for more information