Samba Support SLA and Development SLA for SAMBA+

Reliable Samba support and structured development with SAMBA+ SLA

SerNet provides Service Level Agreements for organizations running SAMBA+ or Samba in business-critical environments. The SAMBA+ Support SLA covers operational issues with defined response and solution times. The SAMBA+ Development SLA covers custom Samba engineering with a defined project start.

We offer two SLA models:

• Support SLA – for ongoing technical support, troubleshooting, maintenance, upgrades and release-related questions
• Development SLA – for custom feature development, integrations and upstream-related Samba engineering

Each SLA is available in several service levels and can be purchased directly via our SAMBA+ World Shop and the SAMBA+ US Shop. 

Please feel free to contact us so that we can explore the SLA offer with you. We will be happy to guide you.

SAMBA+ Support SLA

The SAMBA+ Support SLA gives you guaranteed response and solution times for all operational questions around SAMBA+ and SAMBA+ AIX as well as other topics related to Samba.*  Whether it’s installation, maintenance, configuration, upgrades or troubleshooting – our team is here to help, worldwide and around the clock. Services are provided remotely by email, phone, or video conferencing. SAMBA+ Support SLA can be purchased in our SAMBA+ World Shop and the SAMBA+ US Shop. 

Coverage includes:

• Installation and setup of SAMBA+
• Configuration and performance tuning
• Troubleshooting and bug tracking
• Upgrades, patching, and release questions
   

SAMBA+ Support SLA response and solution times

Work performed is billed separately. You can choose prepaid budgets (40 or 60 hours) or a flat rate.

Key benefits:

• Immediate Activation – contract becomes valid right after purchase
• Easy Communication – via email or phone, using your support ID
• Transparent Reporting – monthly usage summaries and a final report

Note: Consulting, software development, and services outside the SAMBA+ scope are not included. Unused hours will expire at the end of the SLA support budget period. For detailed information, please refer to our Terms & Conditions.

SAMBA+ Development SLA

The SAMBA+ Development SLA provides structured collaboration for your Samba development goals – designed for organizations looking to commission custom Samba features, enhancements, or integration work. It ensures a fast and reliable start to your development initiative, with clearly defined timelines and communication paths. SAMBA+ Development SLA can be purchased directly via our SAMBA+ World Shop and the SAMBA+ US Shop. 

Use cases:

• New feature development in Samba
• Interoperability and protocol adjustments
• Integration with AD, LDAP, Netatalk, CUPS, etc.
• Infrastructure and security-related enhancements
   

SAMBA+ Development SLA project start times

What to expect:

• Remote collaboration with SerNet engineers
• Dedicated project number and email contact
• Monthly reporting and final summary
• 48-month term, with 25% of unused hours expiring each year

Learn more and purchase via the SAMBA+ World Shop and the SAMBA+ US Shop. 

Note: Every 12 months, 25% of unused development hours expire without notice or refund.
Please review the full Terms & Conditions before purchase. 

* SerNet may reject support requests for software products and services that are not provided by SerNet.