Support Services
SerNet provides worldwide support for Samba, SAMBA+, SMB / CIFS and other topics related to Samba. With the support budgets – available at the SAMBA+ shop – customers can access the know-how of our experienced Samba team easy and seamlessly. Main advantage: The contract is in effect immediately, just send us your requests!
Besides supporting our own product SAMBA+, we also work on your matters regarding:
- overall SMB/CIFS (Samba, Microsoft Windows),
- AFP/Netatalk,
- Linux (Debian, Ubuntu, RHEL, Fedora, SLES, Leap),
- Unix (AIX, Solaris, HP-UX),
- Directory Services (Active Directory, LDAP / OpenLDAP integration),
- Printing (CUPS),
- Infrastructure (DNS, DHCP, SSL),
- Active Directory Migration,
- Migration support regarding Samba upgrades.
And here is another advantage: Within the SAMBA+ support budget, the billing rate is identical for all types of services.
Buy budgets and put us to work
SAMBA+ support budgets can be purchased at the SAMBA+ shop and contain 10 hours of services. The smallest time unit for a support request is a quarter of an hour. You can buy up to four budgets in one shopping cart, resulting in one 40 hours project. Not enough? Opt for the Support Budget XL including 100 hours of service and enjoy a 5% discount on SerNet's normal hourly rates. With those you can compile a budget of 400 hours (10 working weeks). Support budgets are valid for 24 month.
Choose from flexible options, ranging from 10 to 400-hour packages, tailored to fit your project size and demands.
All work is performed remotely and is communicated via mail or phone. Support requests can be placed via mail at any time. Active support hours at SerNet are Monday to Friday on German working days from 8 a.m. to 6 p.m. German time (UTC+1).
For all further details such as the general terms and conditions and e.g. requesting support, monthly statements etc. please visit the SAMBA+ Shop.
Stay connected
Ready for expert-level SAMBA+ support? Contact our sales team now at sales@sernet.com. We're here to guide you through every step, ensuring the best support package for your needs.
