SerNet offers worldwide support for SAMBA+ and Samba. With the support budgets – available at the SAMBA+ shop – customers can access the know-how of our experienced SAMBA+ team even more easily and quickly. Main advantage: The contract is in effect immediately, just send us your requests!
Besides support for our product SAMBA+ we work on your requests regarding
- overall CIFS/SMB (Samba, Microsoft Windows),
- Linux (Debian, Ubuntu, RHEL, Fedora, SLES, Leap),
- Unix (AIX, Solaris, HP-UX),
- Directory Services (Active Directory, LDAP),
- Printing (CUPS),
- Infrastructure (DNS, DHCP, SSL).
And here is another advantage: Within the SAMBA+ support budget, the billing rate is identical for all types of services.
Buy budgets and put us to work
SAMBA+ support budgets can be purchased at the SAMBA+ shop and contain 10 hours of services. The smallest time unit for a support request is a quarter of an hour. You can buy up to four budgets in one shopping cart, resulting in one 40 hours project. Not enough? Our new Support Budget XL includes 100 hours of service and a 5% discount on SerNet's normal hourly rates. With those you can compile a budget of 400 hours (10 working weeks). Support budgets are valid for 24 month.
All work is performed remotely and is communicated via mail or phone. Support requests can be placed via mail at any time. Active support hours at SerNet are Monday to Friday on German working days from 8 a.m. to 6 p.m. German time (UTC+1).
For all further details such as the general terms and conditions and e.g. requesting support, monthly statements etc. please visit the SAMBA+ Shop.
Service Level Agreements
In addition to the support budgets, it is still possible to negotiate individual contracts with service level agreements. Please contact our sales department at sales@. sernet.com