SAMBA+ Support Budgets

SerNet offers worldwide support for Samba, SAMBA+, SMB / CIFS and other topics related to Samba. With the support budgets – available at the SAMBA+ shop – customers can access the know-how of our experienced Samba team even more easily and quickly. Main advantage: The contract is in effect immediately, just send us your requests!           

Besides support for our own product SAMBA+ we work on your requests regarding

  • overall SMB/CIFS (Samba, Microsoft Windows),
  • AFP/Netatalk,
  • Linux (Debian, Ubuntu, RHEL, Fedora, SLES, Leap),
  • Unix (AIX, Solaris, HP-UX),
  • Directory Services (Active Directory, LDAP / OpenLDAP integration),
  • Printing (CUPS),
  • Infrastructure (DNS, DHCP, SSL),
  • Active Directory Migration, 
  • Migration support regarding Samba upgrades. 

And here is another advantage: Within the SAMBA+ support budget, the billing rate is identical for all types of services.    

Buy budgets and put us to work

SAMBA+ support budgets can be purchased at the SAMBA+ shop and contain 10 hours of services. The smallest time unit for a support request is a quarter of an hour. You can buy up to four budgets in one shopping cart, resulting in one 40 hours project. Not enough? Our new Support Budget XL includes 100 hours of service and a 5% discount on SerNet's normal hourly rates. With those you can compile a budget of 400 hours (10 working weeks). Support budgets are valid for 24 month.

All work is performed remotely and is communicated via mail or phone. Support requests can be placed via mail at any time. Active support hours at SerNet are Monday to Friday on German working days from 8 a.m. to 6 p.m. German time (UTC+1).

For all further details such as the general terms and conditions and e.g. requesting support, monthly statements etc. please visit the SAMBA+ Shop.

Service Level Agreements

In addition to the support budgets, it is still possible to negotiate individual contracts with service level agreements. Please contact our sales department at Especially for SerNet Inc. customers, we offer the SAMBA+ SLA support budget in the US Shop. This allows you to flexibly combine your chosen support hours with the response/solution time you require. We will be happy to advise you personally on this as well.


SAMBA+ 4.19.0 has just been released by SerNet's Samba team. Packages for various SUSE and Red…


Buy software subscriptions and support budgets. SAMBA+ subscriptions are available for 1, 2 and 3 years at the SAMBA+ shop.

+ visit the US Shop ($)

+ visit the World Shop (€)

Contact us

We are here for you!

Our sales team is happy to help you with any questions about all Samba products and services from SerNet - personally and individually tailored to your needs.

You can call us directly at +1 (415) 248-7818
or outside the US at +49 551 370000-0.
Mail us at

Contact us!

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